Privacy Policy

Introduction

Miller & Holland Hair Salon ("we", "us", or "our") takes the privacy of your information very seriously. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, book appointments, or visit our salon located at ThamesView High St, Lechlade, GL7 3AD.

Information We Collect

We may collect the following information about you:

• Contact Information: Name, email address, phone number
• Appointment Information: Date and time of appointment, service(s) requested, stylist preference (optional)
• Consultation Information: Hair history, allergies, desired hairstyle (optional) [if applicable]
• Payment Information: Credit card details (securely stored using a PCI-compliant payment processor)
• Website Usage Data: Browsing history, IP address (anonymized), device information

How We Use Your Information

We use your information for the following purposes:

• To book appointments and manage your salon experience
• To send appointment confirmations and reminders
• To respond to your inquiries and requests
• To personalize your salon experience (with your consent) [not applicable]
• To send marketing materials (with your consent)
• To improve our website and services

Legal Basis for Processing

We process your information based on the following legal grounds:

• Contract: To fulfill our booking and service obligations
• Legitimate Interest: To improve our services and send appointment reminders
• Consent: For marketing purposes [since you use marketing tools]

Data Retention

We will retain your information for as long as necessary for the purposes described above, and then we will securely delete it. Here's a breakdown of our typical retention periods:

• Appointment History: 1 year (as specified by you)
• Marketing Opt-in Information: We will retain your marketing opt-in information until you unsubscribe or request deletion.

Your Rights

You have the following rights under GDPR:

• Right to access: You have the right to request a copy of the information we hold about you.
• Right to rectification: You have the right to correct any inaccurate information we hold about you.
• Right to erasure: You have the right to request that we delete your information.
• Right to restriction of processing: You have the right to restrict the way we process your information.
• Right to object: You have the right to object to our processing of your information.
• Right to data portability: You have the right to request that we transfer your information to another organization.

Security

We take appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. We use a PCI-compliant payment processor to securely store your credit card details.

Cookies

We may use cookies on our website to collect information about your online activity. You can choose to disable cookies in your browser settings.

Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on our website.

Contact Us

If you have any questions about this Privacy Policy or your rights, please contact us at:

• Email: chris@millerandholland.com
• Phone: 01793 614759
• Address: Miller & Holland Hair Salon, ThamesView High St, Lechlade, GL7 3AD

Third-Party Services

We use third-party services to help us manage appointments and marketing. These services may collect and store your information. We will only use reputable providers who comply with GDPR regulations.